• Welcome to our online store!
  • Call: 07-511 6199 Ext 209

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FAQ

1. 如果我的卡过不到帐是什么问题?

> 一般上信用卡都会设定一个网上购物的限额,如果顾客购买的价格超出,银行就会拒绝通过,所以需要拨电给银行更改网上购物的限额就行了。
如果还是无法过账的话可以联络07-5116199,通过银行转账系统完成交易。

2. 价钱和门市JJ Wine&Tapas一样吗?

> 不一样,所有的优惠和促销只限于jjretails.com。

3. 快递服务只限于柔佛地区?

> 是的,仅限于柔佛新山地区。

4. 我需要缴付快递费用?

> 凡购买6瓶以上,我们将会免快递费送至你登记的地址,仅限于柔佛新山地区。否则,我们必须收取RM25的快递费用。

5. 可以自己上门取货吗?地点在哪里?

> 可以,顾客上门取货可以向客户服务热线索取地址和安排。

6. 如果一个星期都还没收到货或者订单出现错误该怎么办?

> 您可以联络我们的客服This email address is being protected from spambots. You need JavaScript enabled to view it.或拨电607 5116199查询您的订单进度。

7. 所有的酒都是原装进口的吗?

> 是的。

8. 如果收到货后发现酒瓶出现损坏要怎样退货?

> 所有的订单在货到的同时就必须检查清楚,一旦签收就无法退还。

9. JJretails有征收GST吗?

> 有,所有的价格已包含了6%GST

1. If my card had not credited into account what is the problem?

>Usually the credit card would have set a quota of online shopping, if the purchase price exceeds the customer, the bank will refuse to pass, so you need to dial to the bank to change the power of online shopping limit on the line.
If you still can not posting then you can contact 07-5116199, complete the transaction by bank transfer system.

2. All the prices the same as JJ Wine&Tapas?

> No, all promotional items on available at JJ Retail online.

3. Delivery service only Johor area?

> Yes, free delivery of Johor Bahru area only.

4. Will I have to pay for the delivery of my goods?

> If you order over 6 bottle the delivery fee is free, we will deliver the completed goods to your address you state during ordering. If less than 6 bottle the delivery charges its RM25.

5. Where do i go shall I wish to collect my order instead of delivery?

> Yes, you can. Kindly arrange with Customer Service.

6. What should I do if I don't receive my orders after a week or if there's a mix up in my order?

> Contact our Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 607 5116199.
Provide us your order reference number and tell us the problem. We'll try to sort it out as soon as possible.

7. Are the prices same as JJ Wine&Tapas?

> No, all promotional items on available at JJ Retail online.

8. What if my order are found not in good condition, what should I do?

> All order are encourage to check and received by customer upon delivery, we will not allowed goods return after receiving.

9. Is JJretails charging GST?

> Yes, transactions with JJretails are included to 6% GST.