• Welcome to our online store!
  • Call: 07-511 6199 Ext 209

0

Shipping & Payment policies

shipping & payment policies

 

Ordering

 

On-line orders

Placing your order on-line is simple and convenient.

Please follow these five easy steps:

 

Select your products and add them to the shopping cart 

Enter your billing information

Enter your shipping information

Confirm your order

Pay with your visa or mastercard and paypal

Payment Options for online orders

We accept payment by Visa® and Mastercard® credit cards and paypal ONLY through our secured payment gateway.

 

Telephone/Fax/Email orders

Our online order system is secured. However, if you prefer not to buy over the internet, you may call 07 – 5116199 Ext 209 or fax your order to 07 - . You may also email your order to  This email address is being protected from spambots. You need JavaScript enabled to view it.

Out of Stock Items

While we continually monitor inventory to ensure our website's accuracy, there are on occasion, instances where certain vintages sell out or simply are no longer available. When that occurs, JJ Retail Online is available to make suggestions for comparable vintage or varietals substitutions. We will email you our recommendations and you can either accept our recommendations or have us replace the items with others you prefer. In cases where you choose not to have substitutions made to your orders, we will simply ship the available items minus the out of stock item(s) or cancel the order on your behalf (as applicable).

 

For our Customer Care to assist you with your order, please call: 07 5116199, 9:00 am – 5.30 pm  Monday - Friday. You can also email us This email address is being protected from spambots. You need JavaScript enabled to view it. ensure that your order is processed in a timely fashion, please review the following information:

 

Legal Age Requirement.

Wine may be sold and delivered only to a person who is at least 18 years old. By placing your order with us, you represent that you are at least 18 years old and the person to whom any wine will be delivered is also 18 years old. All wine deliveries require a signature for receipt. Signature must be obtained by individuals over the age of 18 years.

 

Sales tax. 

Your order is subject to the prevailing Goods and Services Tax rate.

 

Email confirmations

We will send an email order confirmation to the address specified in your account. Email confirmations are considered a service, and are therefore still delivered to customers who have requested not to receive promotional email messages from us.

 

Shipping

 

Delivery charges for regulars wine orders : Each 1 – 6 bottle (case) Rm25.00 and 12 bottle (case) Rm35.00

Automatic free delivery for orders over Rm1000 anywhere in West Malaysia.

Delivery charges are calculated when you check out.

In instances where one or more items in your order is not available for immediate delivery, we will notify you and offer a substitution recommendation or offer to hold your order until all items are available for delivery.

Orders are delivered within 5 working days. No deliveries will be made on public holidays and weekends. We will inform you immediately via email or telephone if we expect delays due to reasons such as temporary inventory stock outs.

Self Collection

 

If you prefer to pick up your purchase from our office, you can do so between 11am and 7pm, Mondays to Fridays. We are located at 58 Jalan Pingai, Taman Pelangi,80400,Johor Bahru, Johor. Full payment is required at time of purchase for self collection. To place your order, simply email your selections to This email address is being protected from spambots. You need JavaScript enabled to view it.

 We will call you and also send you an acknowledgement email with the earliest date you can collect your purchase. In most instances, your order will be ready for collection within 5 working days.

 

Returns Policy

 

JJ  Online guarantees quality products and service. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 7 days of receipt of your order. You can reach our Customer This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

Please note however that as is tradition in the wine trade, all bottles 10 years or older are purchased at the buyer's risk.